F.A.Q

General

How can I be part of Team Bike Challenge?

You can participate through the website or locate the Team Bike Challenge app in the App Store or Google Play.

How do I register for Team Bike Challenge?

New users can login using Facebook or G+ in the app or on the website. Don’t want to login with Facebook or G+? No problem! Create a username/account directly through the app.

I participated in Team Bike Challenge before, how do I access the new system?

We’ve made some big changes to the Team Bike Challenge system. If you participated in Team Bike Challenge in previous years you’ll need to reset your password before you can use the new system. It’s worth mentioning that you will have to re-join or create your company and teams for the new challenge.

Do registration and rides transfer between the site and the apps?

Yes! All information logged in the app or on the site will be visible in the other location.

Where do I record my rides for April?

Team Bike Challenge begins May 1 and runs through the 31st. You can, however, register in April, and then spend the rest of the month getting in shape to participate in the Challenge!

Teams

How do I create a Team?

Head to the “Friends” tab inside the app and select teams. You can join an existing team or create your own and invite your friends.

I can’t kick someone from my team.

To help keep teams fair a new policy has been implemented this year that locks teams 10 days after the competition begins. You can remove or add team members until May 10.

Companies

How do I join a company?

Head to the “Friends” tab and select Company. You’ll be able to join an existing company or create a new one.

How do I create a company team?

First, do a search to check that your company doesn’t already have a team. If it does not, visit the company tab inside the “friends” section and choose the button “Create a Company.” You can only create a new company team if you’re not already a member of an existing company team in the Challenge.

Oops! I made a company and put in wrong information. Help!

No problem. Go to the help section inside the settings and let us know which information is incorrect and how you’d like to change it.

How do I invite my colleagues to join our company team?

Tell your co-workers to search for the company team in the list and they can join freely.

Who’s this guy on my company team? He doesn’t work with us.

If you have a member who joined your Team Bike Challenge company team but who doesn’t work with you, first double check that he/she really doesn’t work with you. We’d hate to kick him/her out by accident. Once you’re sure, visit the Help section inside the settings and send us a message. Be sure to include the name of the person and we’ll take care of it.

If I ride with a team that includes riders who don't work at my company, will my company get the points for my rides?

Absolutely. Every ride you take contributes to three different leaderboards: your individual scores, your company’s scores, and your team.

Rides

How do I add trips?

Click the + button in the top right of most screens. There you’ll be able to add a starting location. From the next screen you’ll be able to add an ending location, and if the ride was one-way or round-trip.

Can I add other saved locations besides home and work?

You can add up to 5 saved locations by going to the “Profile” tab and selecting the settings cog in the top right.

Why do you need my home or work address?

To make trip entry faster, we offer to save common locations for you such as “home” and “work.” This way, when you enter your trips, you can just hit a single button for the address. Only you can see these addresses, and you don’t need to fill them in if you’re not comfortable.

How do you calculate the distance for trips?

We use the Google Maps Distance Matrix to estimate trip length based on Google’s bike directions.

What trips count for the competition?

The competition is for promoting bicycling as everyday transportation. The rules state that rides must have a different start and end point, which is why training rides -- where you ride in a loop starting and ending in the same place -- do not count (neither do stationary bike miles). However, rides to work, run errands, go out for dinner, visit a friend, or any other destination do count.